Wednesday, April 12, 2006


For over six weeks now have been telling the phone company something is intermittently wrong with the DSL line. For over five and a half weeks nothing happened afterwards, other than the intermittency got worse and worse and worse and ..........

Finally, last Friday saw somebody working on the line about 5 blocks from the house and shortly after received a phone call from someone whose grasp of the English language was of apparent short duration. After many attempts I finally understood, "Yes, something is wrong. Our repairman can't fix it. We have a 'contractor' scheduled to work on the problem next Wednesday. Thank you for choosing - "(you get the picture).

In all fairness, at odd times every day the DSL would come up - however briefly - but not stay up. It just bounced and bounced and then dropped off again as if into a deep well. Never to be seen again until the following day - but only during a time when it wasn't raining or storming outside. Hmmmm. Could that be a clue?

Anyway, today is Wednesday. Around noon the DSL line mysterious came up - staggered for a few minutes - and has now been up longer than at any other period during the previous month - for almost six hours. And still no phone call telling me it is "fixed", or IF it is fixed, or anything. Whoever in the phone company is in charge of customer service must have retired about 10 years ago and was not bothered to be replaced. Because they obviously don't care a fig for their customers. When we get back from our London holiday I think their DSL line will pretty quickly (at least by their standards) be replaced by a cable modem.

Not so cheerful

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